Complaints Policy

Our success has been predicated on understanding and embracing the importance of quality customer service. This sits at the heart of our broking business and is evidenced by the fact that over 50% of our business year-on-year is repeat customer business. This reinforces our ethos of putting the customer first, with the best deal and supported by exemplary customer service.

However, we do recognise that in rare occasions, clients may be unhappy about some element of the service that has been provided to them, either by ourselves, the lender or one of the other individuals or organisations who may been involved in the loan process.

As the credit broker who maintains the client relationship, we understand that the client may contact us first in the event that they wish to complain, irrespective of who may be the cause of the client dis-satisfaction.

Our complaints procedure is designed to ensure that we deal with any complaint from our clients promptly and efficiently, in a manner that resolves their concern, and enables us to maintain a continued mutually satisfactory relationship with them.

Our Contact Details

The Managing Director Sterling Capital Finance (SE) Ltd, The Old Oast, Coldharbour Lane, Aylesford, Kent. ME20 7NS

Tel: 0333 0000 250


For full details of our complaints policy please click below

Full Procedure